Field Service Coordinator - Mid Level Management

Position Overview

For over 17 years, Alaska Pet and Yard Services, LLC (APYS) has been providing dog waste cleanup services to over 12,000 customers from South Anchorage to the Mat-Su Valley.

The Field Services Coordinator position is a mid-management position that works closely with management and the field service team. The Field Service Coordinator organizes the activities of field service employees. As a Field Service Coordinator, your job duties include dispatching and routing personnel to customer job sites, communicating with customers and field team members, and providing guidance to the field service employees where needed. Our office is located in Eagle River. Candidate must be comfortable working in an office in Eagle River.

Strong leadership skills is a must! This position requires someone with the natural ability to be a voracious problem solver, assertive, juggle multiple tasks while having excellent communication skills to work with many different personalities. In addition to the primary responsibility of working with service employees, the Field Services Coordinator assists with daily office and customer functions.

Primary Responsibilities

• Manage field service scheduling and routing.
• Upload routes to field staff tablets for the following days workload.
• Conducting follow-up calls with team members and customers to ensure customer satisfaction.
• Respond to customer complaints ensuring proper handling to achieve excellent customer satisfaction.
• Communicate clearly with service employees, team leads and management to resolve customer concerns.
• Assist management with helping to maintain proper inventory of materials, equipment, and other supplies in order to provide services to our customer base.
• Work with Field Team Leads and Management to co-lead service team meetings with bullet point topics that involve overall updates, issues and field team reminders from the following week.
• Maintain day-to-day working knowledge of all work in the field. Sharing this knowledge with management and team members when required.
• Support sales, marketing and management initiatives.
• Identify opportunities for enhancements in operations.
• Process new service orders.

Skills

• Entrepreneurial Mindset - An attitude and approach to thinking that actively seeks out change, rather than waiting to adapt to change. A mindset that embraces questioning, innovation, service and continuous improvement.
• People Person - The position requires the natural ability to work with various personalities within the team environment and with our customers.
• Positivity & Optimism - Have a “can do”, positive and optimistic demeanor.
• Exceptional Communication Skills - The ability to naturally build rapport, listen well, and can vary their communication style to suit circumstances and various personalities. Ability to relay information in a fast-paced environment.
• Decision Making - The ability to make decisions and take charge when needed.
• Self-Motivation - Since this is a mid-management position, the ability to stay self-motivated and take initiative is a key component to being successful in this position.
• Leadership Skills - The ability to lead service team members as the Field Service Coordinator as an assertive strong leader is a must!
• Voracious Problem-Solving Skills - The ability to creatively think outside of the box and independently problem solve is critical in this mid-management position.
• Time Management and ability to work under pressure - This position demands an individual that has excellent time management skills to juggle the responsibilities. Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances. During our spring busy season, the pressure can be intense! A large bulk of our company revenue comes from the spring season.
• Organizational Skills - Excellent organizational skills to manage dispatch board schedules, routes, and personnel.
• Computer Savy - Solid knowledge of general day to day business applications. We are a highly automated company.
• Multitasking Skills - Ability to multitask with different, and sometimes conflicting, events happening at the same time.

Minimum Qualifications & Educational Requirements

• High School Diploma - required.
• Bachelor’s degree relevant to position - preferred.
• Be able to write professionally and clearly (i.e. draft emails, customer letters, notices, etc professionally and clearly).
• Minimum 2-5 years relevant experience required.
• One year mid-level supervisory experience required.
• Experience working for a large pet waste cleanup company, a lawn maintenance company or a landscaping company is a PLUS!
• Resume track record that shows commitment to their career path and their employer history. We are looking for a candidate that will be a long-term employee. It will take a minimum of 1 year to learn the basics of the job and a minimum of two years to know the job well.
• Knowledge of typical business computer applications.
• Knowledge of Apple iPad’s and iPhones.
• No criminal background - We are a contractor on the military bases, and they require a clean criminal background.
• Current driver’s license.
• Have a reliable vehicle to use on the job to meet with service employees if needed (company provides mileage reimbursement).
• Clean driving record – Our insurance carrier has strict guidelines that requires a clean driving record.
• No drug use policy – Must be able to pass a drug test.
• Responsible credit history - Field Service Coordinator will be part of purchase making decisions for supplies and budgets. Will be provided with a company credit card. Will need to provide personal credit report to show responsible financial decision-making skills.

Extraordinary Work Conditions (during our busy spring season)

Alaska Pet and Yard Services believes in a work/life balance. However, for approximately 2-3 months in the spring (typically March through May), this position requires working hours that meet the needs of our customers and field staff. During those months, working extended hours such as evenings and weekends are required as needed. The professional that fills this position must be able do what is required to “get the job done” with the best interest of the company in mind.

Compensation

Depends on experience

Job Type: Full-time

Pay: $20.84 - $25.10 per hour

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person